Refund Policy

Overview

AI Automation Implementation LLC, doing business as PFC AI Automation Agency (“Company,” “we,” “us,” or “our”), is committed to ensuring client satisfaction with our AI automation consulting and implementation services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

As a professional services company, our offerings are customized to each client's specific needs. Therefore, our refund policies are designed to be fair to both our clients and our business while accounting for the time and resources invested in each engagement.

Service Categories

Our refund terms vary based on the type of service:

• Consultations: Initial discovery calls and strategy sessions
• Project-Based Services: Custom automation implementations with defined deliverables
• Retainer Services: Ongoing support and maintenance agreements
• Training Services: Workshops and educational sessions

Consultations and Discovery Calls

Complimentary Consultations

Initial discovery calls and strategy sessions are typically provided at no charge. As no payment is involved, no refund is applicable. If you need to reschedule, please provide at least 24 hours' notice through our booking system.

Paid Consultation Sessions

For paid consultation services:

• Full Refund: Cancellation with more than 48 hours' notice
• 50% Refund: Cancellation between 24-48 hours before the scheduled time
• No Refund: Cancellation with less than 24 hours' notice or no-show
• Rescheduling: Free rescheduling is available with at least 24 hours' notice (one reschedule per booking)

Project-Based Services

For custom AI automation implementation projects, refund terms are determined by the project phase at the time of cancellation:

Before Project Commencement

After Project Commencement

Once work has begun on a project:

• Discovery/Planning Phase (0-25% complete): Refund of 50% of remaining project balance
• Development Phase (25-75% complete): Refund of 25% of remaining project balance
• Testing/Deployment Phase (75%+ complete): No refund available; client receives all completed work

Project completion percentage is determined based on milestones outlined in your Statement of Work (SOW) and documented progress at the time of cancellation request.

Deliverables Upon Cancellation

Regardless of refund status, you will receive all completed deliverables and work products at the time of cancellation. Documentation and handover materials will be provided within 5 business days of the cancellation being processed.

Retainer and Subscription Services

For ongoing support and maintenance agreements:

• Monthly Retainers: Cancel anytime with 30 days' notice. No refund for the current billing period.
• Annual Agreements: Early termination subject to payment of 50% of remaining contract value or cancellation fee as specified in your agreement.
• Unused Hours: Unused hours in a retainer do not roll over and are not refundable unless otherwise specified in your agreement.

Service Level Guarantee

If we fail to meet the service levels specified in your agreement for two consecutive months, you may be eligible for a pro-rata refund or credit. Please contact us to discuss your specific situation.

Training and Workshop Services

Live Training Sessions

Recorded Training Materials

Pre-recorded training materials and courses are non-refundable once access has been granted due to the digital nature of these products. If you experience technical issues accessing the materials, please contact us for support.

Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the deliverables:

• Contact us within 14 days of receiving the final deliverables
• Provide specific feedback on areas that do not meet the agreed-upon specifications
• We will work with you to address concerns and make necessary revisions at no additional cost

If after reasonable revision attempts we are unable to meet the specifications outlined in your SOW, we will work with you on a fair resolution, which may include partial refunds or additional services at our discretion.

How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Written Request: Email us at billing@pfcai.agency with “Refund Request” in the subject line.
2. Include Required Information:
   • Your name and company name
   • Invoice number or project reference
   • Reason for refund request
   • Date of original payment
3. Review Process: We will acknowledge your request within 2 business days and provide a decision within 5 business days.
4. Resolution: If approved, refunds will be processed within 10-14 business days to the original payment method.

Refund Processing

Timeline

Once a refund is approved:

• Credit Card Payments: 5-10 business days
• ACH/Bank Transfers: 7-14 business days
• Wire Transfers: 10-14 business days (international transfers may take longer)

Please note that while we process refunds promptly, your bank or credit card company may require additional time to post the refund to your account.

Refund Method

Refunds will be issued to the original payment method used for the transaction. If the original payment method is no longer available, we will work with you to find an alternative solution.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. The following situations may be considered for refund exceptions on a case-by-case basis:

• Medical emergencies (with appropriate documentation)
• Natural disasters or force majeure events
• Significant changes in business circumstances beyond your control
• Service disruptions caused by us that significantly impacted deliverables

Please contact us directly to discuss your situation. We aim to find fair and reasonable solutions for all parties.

Non-Refundable Items

The following are generally non-refundable:

• Third-party software licenses or subscriptions purchased on your behalf
• Domain registration fees
• Cloud hosting or infrastructure costs already incurred
• Rush or expedited service fees
• Custom development work that has been completed and delivered
• Services rendered for which approval has been provided

Disputes

If you disagree with a refund decision, please contact us to discuss further. We are committed to resolving disputes fairly and professionally. If we are unable to reach a satisfactory resolution, disputes will be handled according to the dispute resolution procedures outlined in our Terms of Service.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund terms applicable to your engagement are those in effect at the time of your purchase or contract signing. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us: