Terms of Service

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and AI Automation Implementation LLC, doing business as PFC AI Automation Agency (“Company,” “we,” “us,” or “our”), concerning your access to and use of our website at pfcai.agency and any related services.

By accessing or using our services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must discontinue use immediately.

Description of Services

PFC AI Automation Agency provides AI automation consulting and implementation services, including but not limited to:

• Marketing Automation: Automated marketing workflows, email sequences, and campaign management
• CRM Integration: Customer relationship management system setup and automation
• Voice AI Helpdesk: AI-powered voice assistant and customer support solutions
• Lead Generation: Automated lead capture, qualification, and nurturing systems
• Custom AI Solutions: Tailored automation implementations for specific business needs

The specific scope, deliverables, and terms of any engagement will be outlined in a separate Statement of Work (“SOW”) or service agreement between you and the Company.

User Responsibilities

By using our services, you represent and warrant that:

• You have the legal capacity and authority to enter into these Terms
• You are at least 18 years of age
• You will provide accurate, current, and complete information when required
• You will maintain the confidentiality of any account credentials
• You will use our services only for lawful purposes
• You have the necessary rights and permissions to any data or materials you provide to us

Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws, regulations, or third-party rights
• Using our services for any fraudulent or unlawful purpose
• Interfering with or disrupting the security or functionality of our services
• Attempting to gain unauthorized access to our systems or networks
• Reverse engineering, decompiling, or disassembling any part of our services
• Using automated systems to access our services without permission
• Misrepresenting your identity or affiliation with any person or entity

Consultations and Meeting Bookings

When you schedule a consultation or meeting through our website:

• You agree to provide accurate contact information
• You understand that initial consultations may be complimentary or subject to fees as indicated
• You agree to attend scheduled meetings at the designated time or provide reasonable notice of cancellation
• Repeated no-shows may result in restrictions on future booking privileges

Consultations are for informational purposes and do not constitute a commitment to provide services until a formal agreement is executed.

Payment Terms

For paid services:

• Pricing and payment terms will be specified in your service agreement or SOW
• Payment is due according to the schedule outlined in your agreement
• All fees are quoted in US Dollars unless otherwise specified
• Late payments may be subject to interest charges and/or suspension of services
• You are responsible for all applicable taxes related to the services

Payment Methods

We accept payment via major credit cards, ACH bank transfers, and wire transfers. Payment processing is handled by secure third-party payment processors. By providing payment information, you authorize us to charge the specified amounts according to your agreement.

Intellectual Property Rights

Our Intellectual Property

The website, its original content, features, and functionality are owned by AI Automation Implementation LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, service marks, and logos may not be used without our prior written consent.

Client Deliverables

Unless otherwise specified in your service agreement, upon full payment, you will receive a license to use the deliverables created specifically for your project. We retain ownership of any pre-existing materials, methodologies, frameworks, and tools used in providing our services.

Your Content

You retain ownership of any content, data, or materials you provide to us. By providing such materials, you grant us a limited license to use them solely for the purpose of delivering our services to you.

Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our engagement. This includes business strategies, technical information, customer data, and any information marked as confidential. This obligation survives the termination of any agreement between us.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of or inability to use our services.
• Our total liability for any claims arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.
• We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that AI automation solutions will achieve specific results, as outcomes depend on various factors including your implementation, data quality, and business conditions.

Indemnification

You agree to defend, indemnify, and hold harmless AI Automation Implementation LLC, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or data you provide to us.

Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good-faith negotiations for at least thirty (30) days.

Binding Arbitration

If informal resolution is unsuccessful, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware, and judgment on the award may be entered in any court having jurisdiction.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

For paid service engagements, termination rights and procedures will be specified in your service agreement. Upon termination, your right to use our services will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Modifications to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after revisions become effective, you agree to be bound by the revised terms.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with any service agreements, SOWs, and our Privacy Policy, constitute the entire agreement between you and AI Automation Implementation LLC regarding our services and supersede all prior and contemporaneous agreements, understandings, warranties, and representations.

Contact Us

If you have any questions about these Terms of Service, please contact us at: